At KroozTV, we strive to provide a seamless and satisfying entertainment experience for all of our users. However, we understand that there may be situations where a refund or cancellation is necessary. This policy outlines our procedures for handling refund requests, cancellations, and any applicable returns.
KroozTV offers subscription-based services for streaming live and on-demand content. Our subscription model may include both monthly and annual plans. Here’s how we handle refunds:
Refund Eligibility
Refund Requests
You may cancel your KroozTV subscription at any time. Upon cancellation, your subscription will remain active until the end of the current billing cycle, after which your account will no longer be charged, and access to KroozTV content will cease.
If KroozTV offers physical merchandise or promotional items for sale (such as branded clothing, accessories, or gadgets), the following returns policy will apply:
Eligibility for Returns
Return Process
Non-Returnable Items
If you have any questions regarding our Refund and Returns Policy, or if you need assistance with your account or subscription, please feel free to reach out to our customer service team at [email protected]. We’re here to help!